Get your computer issue resolved faster… these 8 important details will help identify the problem.
Sometimes computers don’t do what we expect them to do. OK, perhaps more than sometimes. When they don’t, you want to get the problem resolved as quickly as possible. That’s where we, HDF & Associates, come in. We would like to resolve your issue after receiving your first request. This article lists several of the items of information you can provide that will increase our chance of doing so.
Please read through this list. Not every item will apply to each issue, but please review them before contacting us. The more information you can provide, the more directed our efforts will be and the quicker we can resolve your issue.
If you are not a client of HDF & Associates, and are trying to resolve your problem yourself, collecting these details will help you isolate and identify it.
Please do *NOT* force your computer off by pressing and holding the power button
If your computer is “acting up”, please contact us before forcing it off. Doing so can cause data loss and potentially cause corruption in OS files leaving your computer in an unbootable state. While this type of corruption is far less likely than it used to be with previous OS versions, it is still a possibility. Sometimes you will see us force a computer off this way, but only *as a last resort*.
Before you contact us, please:
Have you rebooted your computer?
Rebooting your computer releases resources, clears out memory, and restarts programs. See our article Reboot every couple of days. If you are able to, please reboot your computer before contacting us.
If you have questions about this, please let us know and we will be happy to assist you.