Here are some troubleshooting tips to try when file sharing does not seem to be working correctly on your computer.
Sometimes computers just don’t do what they are supposed to do… shocking, eh? We will try to add to this list as more issues arise. If you have any suggestions of issues to add, please comment.
Article Index:
Primary Article:
The top/primary article.
Description of an OnPrem Network:
How a typical non-Azure O365 Cloud by HDF network works.
Description of an Azure O365 Cloud by HDF Network:
How a the Azure O365 Cloud by HDF network works.
Logging in:
How to use a PIN or password to log into your computer.
Accessing shared files:
How to access shared files.
Troubleshooting:
When things are not working the way they should.
Azure O365 Cloud by HDF
This article only applies to those who use this new network configuration. If you are not sure what type of network or services you are using, please contact HDF.
Azure O365 Cloud by HDF is built upon Microsoft services. Sometimes one or more of them will not work correctly. Here are some tips to try if necessary.
One (or more) if your files is stuck on the “Processing changes” icon.
This may be because you still have that file open. When you close the file, the “Processing changes” icon should go away. If it does not, please try rebooting your computer. If that does not resolve it, please contact HDF.
My OneDrive icon in my task bar is stuck on “Processing changes”.
When you first turn on your computer, it will show that symbol for a while, as it goes through all of the files on the server and compares them to your copies. It should revert to the normal icon after a while. If it does not, please try rebooting your computer. If that does not resolve it, please contact HDF.
Error: “Sorry, we couldn’t find <file name>. Is it possible it was moved, renamed or deleted?”
This misdirecting error message can occur when you are trying to open or move a synced file in your OneDrive folder. It means that the full path of your OneDrive file is too long. You will need to move the file to a folder higher up in the folder structure, or copy the file temporarily to another location (i.e. your desktop).
If you have questions about this, please let us know and we will be happy to assist you.
Take care,
